Man with Van Leamouth Terms and Conditions
These Terms and Conditions govern the provision of man and van and removal services by Man with Van Leamouth. By placing a booking, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These terms apply to all services supplied within the United Kingdom, unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
1.1 "Company" means Man with Van Leamouth, the provider of removal and related services.
1.2 "Customer" means the person, firm, or organisation requesting the services of the Company.
1.3 "Services" means any man and van, house move, office move, collection, delivery, loading, unloading, packing, or associated service provided by the Company.
1.4 "Goods" means any items, property, or belongings handled, transported, or stored by the Company on behalf of the Customer.
1.5 "Booking" means a confirmed request for Services, whether made online, in writing, or verbally, and accepted by the Company.
1.6 "Service Address" means the collection and delivery addresses, and any other location where Services are to be provided.
2. Booking Process
2.1 The Customer may request a quotation by providing accurate details of the required Services, including but not limited to property type, number of rooms, estimated volume of Goods, access conditions, distance, dates, and times.
2.2 Quotations are based on the information provided by the Customer. The Company reserves the right to revise the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes before or during the move.
2.3 A Booking is only confirmed when the Customer has accepted the quotation and the Company has acknowledged acceptance of the Booking. The Company may require a deposit or pre-payment as a condition of confirming the Booking.
2.4 The Customer is responsible for ensuring that all details in the Booking confirmation are correct. Any changes must be communicated to the Company as soon as possible and may be subject to additional charges.
2.5 The Company reserves the right to refuse any Booking at its sole discretion, including where it considers that the work cannot be carried out safely, lawfully, or within the resources available.
3. Service Area and Access
3.1 The Company primarily provides removal and man and van services in and around Leamouth and the wider local area, as well as to and from other locations within the United Kingdom.
3.2 It is the Customer's responsibility to ensure that adequate access is available at all Service Addresses, including suitable parking for the vehicle, safe access routes, and sufficient time for loading and unloading.
3.3 The Customer must arrange any required parking suspensions, permits, or permissions. Where this is not done and fines or penalties are incurred, the Customer will be liable for these charges in full, together with any reasonable administration fee.
3.4 The Company is not liable for any delay or inability to complete the Services arising from restricted or unsafe access, including narrow stairways, low ceilings, or unsuitable roads. Additional charges may apply where access issues result in extended time or additional resources being required.
4. Payments and Charges
4.1 Prices may be quoted on an hourly rate, a fixed fee, or a combination of both, as confirmed in the Booking.
4.2 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. In some cases, the Company may require advance payment, a deposit, or staged payments prior to the provision of Services.
4.3 Time-based charges commence from the agreed arrival time or the actual arrival time of the vehicle at the first Service Address, whichever is later, and continue until completion of unloading at the final destination, including any waiting time or delays not caused by the Company.
4.4 Additional charges may be applied for:
(a) Extra labour or vehicles requested or required on the day of the move
(b) Waiting time beyond a reasonable period where the Company is delayed by the Customer or third parties
(c) Handling of unusually heavy, bulky, fragile, or valuable items requiring special equipment or extra care
(d) Long carries where vehicles cannot park close to the property
(e) Work outside standard working hours, where not included in the original quotation
(f) Tolls, congestion charges, ferry charges, or other unavoidable third-party costs.
4.5 The Company reserves the right to charge interest on late payments at the statutory rate applicable in England and Wales, from the due date until the date of payment in full.
4.6 The Company may withhold delivery of Goods until all sums due have been paid in cleared funds.
5. Cancellations and Amendments
5.1 The Customer may cancel or amend a Booking by giving notice to the Company.
5.2 If the Customer cancels the Booking, the following charges may apply, based on the notice given prior to the agreed start time:
(a) More than 7 days: no cancellation fee, and any deposit may be refunded at the Company's discretion
(b) Between 3 and 7 days: up to 50 percent of the quoted price may be charged
(c) Less than 3 days or on the day of the move: up to 100 percent of the quoted price may be charged.
5.3 Where the Customer requests changes to the date, time, or scope of Services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Revised charges may apply.
5.4 The Company reserves the right to cancel or postpone the Services in circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, the Company's liability is limited to refunding any pre-payments for Services not yet provided or, where possible, offering an alternative date.
6. Customer Responsibilities
6.1 The Customer is responsible for:
(a) Ensuring that all Goods are properly packed, secured, and labelled unless packing services have been agreed
(b) Declaring items of high value or special sensitivity in advance
(c) Removing or securing any fixtures, fittings, or appliances to be moved
(d) Being present, or appointing a representative, at each Service Address throughout the move
(e) Checking that nothing has been left behind before the Company departs each property.
6.2 The Customer must not request the Company to transport any Goods that are illegal, dangerous, perishable (unless expressly agreed), or likely to cause damage or contamination, including explosives, firearms, flammable liquids, gas cylinders, chemicals, or live animals.
6.3 Where prohibited or hazardous items are discovered, the Company may refuse to transport them and may, at its discretion, terminate the Services without refund.
7. Excluded Goods and Special Items
7.1 The Company is not responsible for loss or damage to certain categories of Goods unless expressly agreed and specifically insured, including:
(a) Jewellery, watches, precious metals, and stones
(b) Money, credit cards, documents, and securities
(c) Antiques, fine art, and collections
(d) Electronic data, software, and digital media
(e) Perishable or temperature-sensitive items.
7.2 If the Customer includes such items without prior written agreement, they do so entirely at their own risk.
7.3 Heavy or specialist items such as pianos, safes, large machinery, or commercial equipment must be declared in advance and may be subject to separate terms and charges.
8. Liability and Limitations
8.1 The Company's liability for loss of or damage to Goods is limited to a reasonable amount, taking into account the nature, age, and condition of the Goods, and subject to any applicable insurance policy in place.
8.2 The Company will take reasonable care in handling and transporting the Goods but does not accept liability for:
(a) Normal wear and tear, minor marks, or scratches
(b) Damage to Goods that are not adequately packed by the Customer
(c) Damage to furniture or items that are dismantled or reassembled by the Customer or by the Company at the Customer's request without appropriate tools or instructions
(d) Damage to items made of pressed wood, chipboard, or similar materials which are inherently susceptible to damage when moved
(e) Loss or damage arising from inherent defects, pre-existing damage, or deterioration of the Goods
(f) Damage caused by weather or other events beyond the Company's reasonable control.
8.3 The Company does not accept liability for any indirect or consequential loss, including loss of profit, loss of income, loss of opportunity, or emotional distress.
8.4 The Customer must inspect the Goods on completion of the Services and report any visible damage or loss to the Company as soon as reasonably practicable and in any event within 48 hours. Claims made after this period may not be accepted.
8.5 Where the Company is found liable for loss or damage, its liability will be limited, at its option, to repairing the item, replacing it with a similar item of equivalent value, or compensating the Customer up to a capped amount per item or per job, as notified by the Company from time to time.
8.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by the Company's negligence, fraud, or any other liability which cannot be excluded or limited by law.
9. Property Damage
9.1 The Company will take reasonable care to avoid damage to property at each Service Address. However, the Customer must protect floors, walls, and fittings where necessary, and remove or secure any vulnerable fixtures.
9.2 The Company is not liable for damage to premises where such damage is a result of:
(a) Moving Goods at the Customer's express instruction against the advice of the Company's staff
(b) Pre-existing structural weaknesses or defects
(c) Normal movement of large or heavy items through tight spaces where alternative routes are not available.
9.3 Any claim for damage to property must be reported to the Company as soon as reasonably practicable and supported by evidence.
10. Waste, Rubbish Removal and Regulations
10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general rubbish disposal contractor unless expressly agreed as part of the Services.
10.2 The Customer must not request the Company to remove or dispose of controlled, hazardous, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, fuel, solvents, or gas bottles.
10.3 Where the Company agrees to remove unwanted items or waste, such services will be charged separately. The Company may require a detailed list of items to be removed and reserves the right to refuse removal of any item it considers unsuitable, unsafe, or unlawful to transport or dispose of.
10.4 The Customer is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of and that no third-party consents are required.
10.5 The Company may, at its discretion, use licensed waste transfer or recycling facilities and comply with relevant duty of care obligations. Any disposal charges and associated costs will be payable by the Customer.
11. Delays and Events Beyond Control
11.1 While the Company will make reasonable efforts to meet agreed dates and times, all arrival and completion times are estimates and not guaranteed.
11.2 The Company is not liable for delays or failure to perform the Services caused by events beyond its reasonable control, including but not limited to traffic conditions, accidents, road closures, severe weather, industrial action, or acts of authorities.
11.3 Where a delay is caused by the Customer, including delays in gaining access, waiting for keys, or incomplete packing, the Customer may be charged for additional waiting time.
12. Insurance
12.1 The Company maintains appropriate insurance for its vehicles and legal liabilities in connection with the provision of man and van and removal services.
12.2 The Customer is encouraged to arrange their own insurance cover for Goods in transit and during the move, particularly for high-value items or where the Customer requires cover beyond the limits of the Company's liability.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company's representative as soon as possible to allow an opportunity to resolve the matter.
13.2 Any formal complaint should be submitted to the Company in writing within a reasonable period after the completion of the Services, providing full details and supporting information.
13.3 The Company will investigate complaints in good faith and seek to reach a fair resolution. This may include repair, replacement, partial refund, or other appropriate remedies, subject to the limitations set out in these Terms and Conditions.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information provided by the Customer for the purpose of administering Bookings, supplying Services, taking payment, and managing any queries or complaints.
14.2 The Company will handle personal information in accordance with applicable UK data protection laws and will not sell or disclose personal data to third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer's consent.
15. General Provisions
15.1 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings or communications.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
15.4 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By confirming a Booking with Man with Van Leamouth, the Customer acknowledges and agrees to be bound by the above Terms and Conditions.
