Man With Van Leamouth – Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Leamouth provides removal, transport, delivery, and related man and van services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to make the moving process clear, fair, and lawful, while protecting both the customer and the service provider. Throughout these terms, references to we, us, and our refer to Man With Van Leamouth, and references to you and your refer to the customer or person booking the service.

Our services may include single-item collections, part-load transport, small removals, furniture delivery, student moves, and general van hire with driver assistance, depending on the package agreed at the time of booking. Unless we expressly agree otherwise in writing, all services are provided subject to availability, route suitability, lawful access, and the condition that the items being moved are permitted under UK law and can be safely handled. We reserve the right to refuse or suspend any job where we believe it would be unsafe, unlawful, or outside the scope of the agreed work.

These terms are intended to support transparent use of a man with van service without unnecessary complexity. They should be read together with any quotation, booking confirmation, or written agreement issued for the job. If there is any inconsistency between these terms and a specific written arrangement, the written arrangement will usually apply to that booking only, unless it conflicts with law or mandatory consumer rights.

Booking Process

A booking is only confirmed when we have accepted your request and provided a clear confirmation of the agreed service, date, timing, collection and delivery details, and estimated or fixed price. A request for a quote does not create a booking. We may ask for information about the items to be moved, floor access, parking, loading restrictions, and any special handling requirements. It is your responsibility to provide accurate and complete information. If the details later prove inaccurate, we may revise the price, alter the service plan, or cancel the booking where necessary.

When arranging a van with driver service, you must ensure that the collection and delivery points are accessible and lawful for a commercial vehicle. If permits, parking suspensions, or access arrangements are needed, you are responsible for making them available unless we specifically agree to handle them. You must also tell us in advance about any heavy, fragile, valuable, awkward, or hazardous items. We may refuse to move items that are unsafe, unsealed, perishable, live, illegal, or likely to cause damage to other property or the vehicle.

The booking process may involve accepting a quotation by message, email, phone, or online form, depending on how the order was placed. Once accepted, the booking time is reserved for you. If you are late to the collection point, if access is delayed, or if the job is not ready, waiting time may be charged. We will use reasonable efforts to arrive within the agreed time slot, but arrival times are estimates unless otherwise stated. Traffic, weather, legal restrictions, and operational circumstances may affect timing.

We may request a deposit or advance payment to secure a booking, particularly for larger jobs, busy periods, or where specialist handling is required. Any deposit amount, due date, and payment method will be stated at the time of booking. Deposits are normally non-refundable if you cancel after confirmation, except where required by law or where we agree otherwise in writing. The balance of the fee must be paid in full by the agreed time, which is usually on completion of the service unless otherwise arranged.

Payments must be made using an approved method and in the currency stated on the invoice or quotation. If payment is taken by bank transfer, cash, card, or another agreed method, you must ensure the payment is received without deduction. You are responsible for any bank charges, international transfer fees, or failed payment costs caused by your payment provider. If payment is overdue, we may charge reasonable recovery costs and may suspend future services until the account is settled.

The price may be based on a fixed fee, hourly rate, or a combination of both. If the booking is charged by the hour, the chargeable time starts when our vehicle or team arrives at the agreed collection point and ends when the service is complete or the vehicle is released, unless otherwise stated. Extra charges may apply for congestion, parking, ferry tolls, stair carrying, dismantling, reassembly, delays, waiting time, extra stops, additional labour, or work outside the original scope. Any such charges will be applied fairly and in line with the quotation or agreed pricing structure.

Cancellations, Amendments, and No-Shows

You may cancel or amend a booking by giving notice in advance. The amount of notice required, and whether any fee applies, depends on the timing of the cancellation and the resources already allocated to the job. If you cancel shortly before the scheduled time, we may retain all or part of any deposit or charge a cancellation fee to cover our costs and lost availability. If we have already begun the journey to your location or started loading, you may be charged for the work completed and associated travel time.

If you wish to change the date, time, addresses, or inventory, we will try to accommodate the request, but changes are subject to availability and may affect the agreed price. A request to reduce the amount of work, distance, or items may not reduce the price proportionately, particularly where the original booking reserved vehicle capacity and labour. If you do not provide access, if nobody is present to authorise the move, or if the job cannot proceed for reasons within your control, this may be treated as a cancellation or no-show.

We reserve the right to cancel or reschedule a booking where necessary due to vehicle failure, staff unavailability, unsafe weather, road closures, unsuitable access, unpaid balances, suspected fraud, unlawful activity, or any other reasonable operational reason. If we cancel before the job begins, we will refund any advance payment already taken for the undelivered part of the service, unless the cancellation is caused by your breach of these terms. We will not be liable for indirect losses arising from a lawful cancellation or rescheduling decision.

Our liability is limited to losses that are foreseeable and directly caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory consumer rights remain unaffected.

While we take great care with belongings, you remain responsible for ensuring that items are properly packed, sealed, labelled, and suitable for transport unless we have agreed to pack them ourselves. We are not liable for damage caused by poor packing, pre-existing defects, hidden weaknesses, unsecured lids, fragile items not declared in advance, or items that could not reasonably withstand normal handling. We are also not responsible for damage to walls, floors, ceilings, lifts, stairways, or doorframes where access is tight and such contact is unavoidable in the course of a careful move.

If we are asked to dismantle or reassemble furniture, move appliances, or handle delicate items, we will do so with reasonable care but cannot guarantee the condition or performance of items that are old, worn, or previously damaged. We are not liable for loss of data, software, accounts, cash, jewellery, documents, or items of special value unless we have expressly agreed in writing to accept responsibility for them. You should tell us in advance if any item has exceptional value or requires additional insurance arrangements.

Waste Regulations and Prohibited Items

We operate in accordance with applicable UK waste and environmental rules. Our service is intended for transport of goods, furniture, household items, business equipment, and similar lawful property. It does not automatically include waste collection or disposal unless this is expressly agreed. If items are to be treated as waste, they must be identified clearly before the booking so that we can confirm whether the work may be carried out lawfully and whether any disposal charges, permits, or transfer arrangements apply.

You must not ask us to transport or dispose of controlled, hazardous, or prohibited items unless we have confirmed in writing that we are authorised and equipped to do so. This includes, by way of example, chemicals, asbestos, clinical waste, gas bottles, oils, fuels, batteries, paint, pressurised containers, illegal drugs, stolen goods, firearms, or any item requiring special licensing or disposal controls. If such items are discovered during loading, we may stop the job and charge for time already spent. Any customer who misdeclares waste or prohibited material accepts full responsibility for resulting losses, penalties, or enforcement action.

If we agree to remove waste, you must ensure the items are accurately described and separated from reusable goods where relevant. Waste transfer documentation, duty of care records, or other legal paperwork may be required, and you agree to provide any information reasonably needed for compliance. We may decline any load that would breach environmental law, carrier restrictions, local rules, or the conditions of our licences and insurance. We may also refuse mixed loads where lawful disposal cannot be confirmed.

Customer Responsibilities

You are responsible for obtaining permission to move items from any landlord, managing agent, building supervisor, business owner, or other relevant third party. You must ensure that the property is prepared for the move, including protecting floors, reserving lifts where necessary, and providing safe access to and from the premises. If parking or access is restricted, you must make suitable arrangements in advance. Delays caused by missing access information, blocked entrances, or the absence of permits may lead to additional charges.

You should remove personal, fragile, or confidential contents from furniture and boxes unless we have agreed to handle packing. We recommend that you keep essential documents, keys, medicines, and valuables with you rather than placing them in transit. You must be present or represented by an authorised adult at both collection and delivery unless we agree otherwise. If you authorise someone else to act on your behalf, you are responsible for their instructions and decisions.

You must not include anything that is unlawful, dangerous, or unsuitable for transport. If you fail to disclose special handling needs, we cannot accept responsibility for resulting delays or damage. In addition, you must inspect the goods and report any concerns as soon as reasonably possible after completion of the job. Failure to raise an issue promptly may make it harder to investigate the matter fairly.

Service Standards and Delays

We will carry out our services with reasonable skill, care, and diligence. However, all moves involve practical risks and unpredictable conditions. Weather, traffic, access issues, building restrictions, third-party actions, and vehicle limitations may affect performance. If a delay occurs, we will take reasonable steps to minimise disruption, but we are not responsible for delay caused by events outside our control, including severe weather, road accidents, police action, or emergency closures.

If a booking takes longer than anticipated because of undisclosed items, difficult access, waiting for keys, incomplete packing, or customer instructions, we may charge additional labour or waiting fees. Where it is not safe or practical to complete the move in one visit, we may split the job into stages or request revised instructions. We will not be obliged to place ourselves, our staff, or your property at unreasonable risk to meet a deadline.

Any date or time quoted is an estimate unless the confirmation expressly states that a fixed time or guaranteed delivery has been agreed. We will make reasonable efforts to keep you informed of major delays where possible. If a delay is caused by our own fault, we will seek to reduce inconvenience and may offer a proportionate adjustment where required by law, but this will not include compensation for consequential or indirect losses unless mandatory rights apply.

Insurance, Complaints, and General Legal Terms

We maintain insurance appropriate for the type of service provided, but coverage may be subject to exclusions, limitations, and customer duties. You are encouraged to arrange your own insurance for high-value or fragile items where you consider additional protection necessary. Any claim for loss or damage must be reported within a reasonable time and accompanied by sufficient detail to allow investigation, including photographs where available, proof of value, and a description of how the issue occurred.

If you have a concern about the service, you should notify us as soon as possible so that we can review the matter fairly. We aim to resolve issues reasonably and in good faith. Failure to give us an opportunity to inspect or assess the alleged loss may affect our ability to respond. No waiver of a breach or delay in enforcing any right will prevent us from relying on that right later.

We may update these terms from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. A person who is not a party to these terms has no right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. By using Man With Van Leamouth, you acknowledge that you have read, understood, and agreed to these service terms, which are intended to create a clear and lawful basis for a professional man and van arrangement in the UK.